Frequently Asked Questions
We are located in Qld, 4128 (Shailer Park). Pick up is available from private address (not warehouse) by appointment only.
Yes, you are welcome to order online and pick it up from Shailer Park, Qld. Pick up is available via appointment only. We do have limited appointments availability!
- Please contact us, if you are running late or cannot attend.
- Convenient parking located on the street.
All consultations are booked via appointment only. Welcome to use “Contact Us” form.
Sure, allow 5-15 minutes for us to demonstrate the collar.
Unfortunately, no. We only allow 5-15 minutes for demonstration of the collar and we use a test light. This is an online store and pick up is available from private address (not a warehouse).
Thank you for your understanding.
No! Avoid leaving the collar on the dog for more than 8 hours per day. When possible reposition the collar on the dog’s neck every 1 to 2 hours.
Whilst you can legally use electronic collars in some parts of Australia strict conditions apply, read more here.
The information presented here is not intended to be relied on for legal advice and you should seek advice from the relevant authority and/or a lawyer about your individual circumstances.
Under no circumstances should a dog bark collar be used on a puppy.
In general, puppies become adult dogs between one and two years of age. It varies from dog to dog depending on size, breed, temperament and more.
We suggest contacting your vet or dog trainer for advice.
- Increase exercise and physical activity as your dog might be just bored
- Provide alternative toys and distractions to keep the dog busy while you are away
- Try to remove the stimulus that is causing your dog to bark
You should answer all those questions, before buying any dog collar
- What is the size of your dog (shock collars for small dogs are different than big dog shock collars)?
- How stubborn is your dog?
- What option are you looking for: automatic or remote one?
- The remote controlled dog training collar range, up to 300, 500 or 1000 meters?
- How many dogs are you training? Some dog training collars feature multiple collars, so you don’t need to carry additional remotes.
- Do you need water resistant or waterproof receiver?
We accept cash payments on pick up.
We do accept payments through Square (American Express, Visa, Mastercard, eftpos, Apple Pay, Google Pay).
All Australian orders are shipped with Australia Post.
Dispatch of online orders can take up to 2 business days from the time of your order being placed. Please note that this does not include public holidays or weekends.
In most cases, all orders are posted the same day if purchased by 12PM.
We ship all orders with Australia Post, who has provided the following estimates for delivery:
Domestic shipping timeframes:
Standard: Typically 3 – 5 business days
Express: 1 – 3 business days
International shipping timeframes:
We only post Australia wide. We apologise for any inconvenience.
Please note that all shipping timeframes are from the time of dispatch. Dispatch can take up to 2 business days from the time of your order being placed. Please note that this does not include public holidays or weekends.
If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here
If you haven’t received the invoice within 48hrs from your order, please check your Junk mail first or get in touch with our customer care team here
Delivery within Australia:
Enjoy free standard delivery for all online purchases over $150 within Australia. For orders $150 or less, please see below:
Standard shipping (3 – 5 business days) $12.95
(Free for orders over $150 and maybe subject to change without notice)
Express shipping (1 – 3 business days) $14.95
Yes, we do! Please enter your PO Box address into the delivery address field as normal.
If you are an Australian customer, you don’t need to pay any extra duties or taxes on top of your order.